5 Benefits of 360 Feedback Surveys

What is a 360 Feedback Survey?

360 Feedback is a useful performance management tool that looks into a person's knowledge, skills, and attitude, not just through a personal perspective, but also through other people's. Companies who utilize this tool may gain advantage from the rest due to the following factors:

Getting feedback from the people an employee works with gives you a complete picture of how the latter performs their job. Rather than relying on a single source of information, such as a manager's rating, you can gain a better idea of critical incidents and vital suggestions for an employees improvement through the experiences of various individuals.

Gathering information from a wider source builds a strong validation of how others see an employee. Does customer A experience the same quality of service as customers B & C? Do the direct reports observe the same level of leadership from the manager (who’s being rated)? When results provide a consistent trend, you would know which behaviors need attention and reinforcement.

Discussing reports with your employee allows you to gain more information, such as their motivations and challenges. Good result delivery and openness to the employee will make them more likely to share their ideas and cooperate with you in forming developmental plans.

Through the results from this tool, you can create meaningful conversations with your employees. You can address gaps  and discover hidden strengths that a one-sided survey or simple dialogues can't provide. Through this, you can further groom employees to perform well.