Use of Workplace for CRITICAL information dissemination across multi-location teams
Technology can help minimize disruption to operations by keeping employees connected, regardless of where they're working.
With the outbreak of Covid-19, everyone is focused on making sure people around the globe stay safe and healthy. For Facebook and many other companies, this has led to redefining how we communicate in times of crisis – enabling people to collaborate while working remotely, temporarily discouraging people in affected areas from meeting in person, and coordinating timely information and responses to employees around the world, wherever they have to work from.
In the workplace, technology can help minimize disruption to operations by keeping employees – especially those who work remotely or at home – connected, regardless of where they are. In times of uncertainty like these, communication is key to help businesses safeguard their employees and navigate the unpredictable.
Best practices to keep employees connected during an emergency
In times of emergency, organization-wide collaboration tools give companies the ability to send updates to employees instantly. However, it’s equally important to have two-way communication to receive updates from the field, especially with a globally and physically distributed workforce. Our customer success team has compiled a list of key Workplace features and best practices we’re learning from our customers, to leverage during a crisis:
- Create an open and default group to provide a single source for daily updates and safety recommendations and then ensure these high-signal updates reach everyone effectively by marking them as important. This is the strategy being followed by VietCredit, a financial services provider in Vietnam where 16 cases of Covid-19 have so far been reported. “We’ve set up a default group on Workplace and added everybody in the company,” says Head of Internal Communications Tien Nguyen Hoang Nhat. “We have a pinned post at the top of the group with clear instructions on how to prevent the virus, like sanitising personal devices four times a day and avoiding social gatherings or festivals. We’ve even created pictures to make the information more useful and engaging.”
Use video to make information and tips more engaging. "Workplace has been a great tool for us to communicate during the outbreak,” says Lindsay Devereux, Senior Manager, Communications, Asia at American insurance giant Sun Life. “We're using mark as important to amplify and track employee engagement with important announcements for people in affected areas. We've also been able to use video to share hygiene tips. We’ve seen an increase in posts as employees use Workplace to virtually connect and share with each other when it’s not possible to be together in person."
A still from a Sun Life video posted on Workplace to share hygiene tips
How Facebook is using Workplace to keep our employees safe
As a global organization ourselves, we are actively using Workplace to keep our employees safe, healthy, and informed. Here are some of our company-wide recommendations to our staff:
- Share updates and guidance regularly in channels that employees will be familiar with and checking
Sharing regular comms to the entire organization
Workplace for Good: Coordinate and communicate with staff during emergencies
We know that across the world, non-profit organizations and NGOs are helping with crisis management, coordinating volunteers, and much more. To help non-profits around the world better prepare for unforeseen emergencies, we provide free access to Workplace through our Workplace for Good program, allowing organizations to connect teams and coordinate communication among remote workers or on-the-ground volunteers.
“Thanks to Workplace, we are able to deliver real-time, essential updates to our staff on the Covid-19 outbreak,” says Carey Kyer, Lead – Internal Communications at World Health Organization (WHO). “Workplace ‘ticks the box’ on our need to communicate, engage and connect real-time with our colleagues around the world, especially during this public health emergency of international concern."
“Our Covid-19 Workplace group is the second most-followed group at WHO. It’s become an easy-to-access channel for our staff around the world to watch the daily press briefings, staff seminars and to find resources, while providing an open forum for staff to ask questions and receive instant feedback.”
Our sympathies go out to all those affected by this outbreak around the world. We hope our technology will be able to help in preventing more people from being exposed to the virus and have an impact on this worldwide crisis.
This news first appeared in the Workplace by Facebook Blog:
www.facebook.com/workplace/blog/keeping-employees-connected-during-an-emergency/
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